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Hotchilli Communications - is a provider of Internet
and Telecom services based in the UK and is one of the UK's
fastest growing and profitable companies. Offering both packaged
solutions and traditional standalone services using both Internet
and Telecom technologies, with clients ranging from SME to
Corporate, resellers/affiliates to end users. The main core
infrastructure is in Telehouse London and services offered
include Server and Website hosting, broadband, leased lines,
VOIP, traditional telecoms, IVR, SMS.
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Any questions?
Speak to one of our representatives on
08702 555 555 or email
sales@hotchilli.com.
OR let
us call you
back for FREE! |
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Hotchilli is a leading Internet Service Provider
whose corporate clients include Norwich Union, Ford,
Ericsson, Saatchi and Saatchi, Spar, Emap, Save
the Children, Oxford University, PriceWaterhouseCoopers
and various NHS and Government bodies.
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| Customer
Service |
Customers
are our bread and butter - without them we wouldn't
have a business and therefore we treat our customers
and prospective customers with the utmost respect
and courtesy. Any customer or Prospect contacting
us during business hours will get a response on
the same day. Every single Hotchilli customer is
allocated an Account Manager and most of our staff
will know our customers by name. Technical Support
is given free of charge by telephone and email during
business hours and we also provide a wide range
of tools and help files to our customers. We are
registered under Data Protection Act (Reg. No. Z5612337)
and operate an official Complaints Procedure. |
| Experience |
Hotchilli has over
7 years experience in building, managing and running
computer networks. We have provided network services
for clients such as The Ford Motor Company, the
Essex Health Authority and 5 other major UK based
Internet Service Providers (ISPs). We were one of
the first ISPs in the UK to provide a mixture of
hosting solutions based on different platforms (such
as Linux, Windows, Cold Fusion, etc) and one of
the first ISPs in the UK to provide bespoke packages
to Virtual Internet Service Providers (VISPs) and
Resellers. The directors, managers and most of the
staff at Hotchilli have been cutting their teeth
on the Internet since it's conception and have a
vast wealth of expertise and experience in the Internet
industry. |
| Speed
and Reliability |
Hotchilli are independently
rated as one of the Top 10 major hosting ISPs in
the UK by Zeus Technologies, our network at TELEHOUSE
Europe is tested for speed and availability 24 hours
a day, reports can be found at www.webperf.net.
Our network is made up of multiple 100MB lines connected
directly to the Internet backbone in TELEHOUSE Europe
and uses Cisco hardware. It is constantly monitored
in real-time and a member of the support team is
alerted via email and SMS on a 24-7-365 basis in
the event of any network disruption. We have peering
agreements with LONAP, LIPEX and Exchange Point
which allows us to peer with all the major ISPs
and Telecom companies in the UK. |
| Location |
Our network and
all of our hardware is located in TELEHOUSE Europe,
the largest and most successful Data Centre in Europe.
This facility is the primary site for The London
Internet Exchange (LINX) and provides the best possible
peering opportunities with all major UK, European
and Global Carriers. The TELEHOUSE Europe site has
24x7x365 Site Monitoring, Proximity Card Reader
Access Control, Video Surveillance, Dry Fill Sprinkler
System and multiple external power feeds are supported
by UPS and generator back up to give seamless power
continuity under any circumstances. |
| Quality |
At Hotchilli we
recognise that there are many choices in the ISP
market - to stay ahead of the pack we have to be
hotter. We focus on what we call the 3Qs: Quality
of Support, Quality of Service and Quality of Infrastructure
- the criteria that make a real difference to our
clients. We regularly run appraisals on all staff
members, monitor all company communications (both
inbound and outbound) and ask our customers for
their feedback to ensure that we are offering the
best possible service and meeting with people's
expectations. |
| Flexibility |
Another reason for
Hotchilli standing out from the crowd is the wide
range of Internet solutions available. We have the
most comprehensive range of solutions available
from any ISP in Europe. From Web site and application
hosting using Linux, Windows, Cold Fusion, PHP,
ASP, MySQL and SQL 2000, to solutions using Server
Clustering and Load Balancing, to providing Leased
lines and VPN solutions, to providing co-location
and rack space to Reseller, ISPs and VISPs, we have
the experience, knowledge and capacity to provide
a solution that is right for you. |
| Accreditations,
Registrations and Memberships |
Hotchilli is a Sun
Cobalt True Blue Partner, a ColdFusion Solutions
Provider, RIPE Members, a Nominet UK Member, LONAP
members, Exchange Point members and LIPEX members
and registered Business Link 'Internet Consultants'.
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